FAQ

HOW LONG DOES DELIVERY TAKE?

Orders are generally processed within 2–3 business days after payment confirmation, excluding weekends and US public holidays.

Estimated shipping transit is 20–45 calendar days after dispatch.

The processing period is separate from and additional to the transit estimate.

Actual delivery may vary depending on customs procedures, carrier operations, weather conditions, public holidays, and destination.

DO YOU OFFER FREE SHIPPING AND COVER IMPORT CHARGES?

Yes. Standard shipping is free when the merchandise subtotal is strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any applicable delivery fee will be disclosed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the checkout total.

CAN I RETURN AN ITEM AND RECEIVE A REFUND?

Yes. Eligible products may be returned within 30 calendar days after delivery.

Free return shipping is available through our authorized return process.

Approved refunds are issued to the original payment method and typically appear within 3–7 business days after issuance, subject to applicable statutory refund deadlines.

Please email dr_madani.rebe@outlook.com for return instructions.

Mandatory consumer rights remain unaffected.

WHAT SHOULD I DO IF MY PACKAGE IS LOST, DAMAGED, OR INCORRECT?

Contact dr_madani.rebe@outlook.com with your order number and a description of the problem.

Include photographs where relevant.

We will investigate and arrange an appropriate replacement at no additional cost or a refund in accordance with applicable consumer protection laws.